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Technical Support Analyst

Long Run Exploration Ltd.


Information Technology




Calgary, Alberta, Canada

Date Posted

December 12, 2013

Posted Until

January 10, 2014

Experience Level

Not Specified

Job Type

Full Time

Salary Range

Not Specified - Not Specified

Education Level

Not Specified

Long Run Exploration Ltd. is an intermediate oil and natural gas company positioned for long-term growth in Western Canada. We are currently looking to fill the following position:


Technical Support Analyst


This position reports to the Manager, Information Technology and is a member of a team of IT professionals. 


Key Responsibilities:

·         Provide technical support for onsite and remotely located staff on various applications, desktop computing devices, printers, peripherals, audio-visual equipment, and telephony.

·         Receive and respond to incoming help desk calls/e-mails, from end users resolving, closing and following up with solutions and/or suggestions.

·         Setup new users, or reconfigure users following established procedures including hardware installation and application configuration and rollout.

·         Manage inventory and ordering of all hardware. (desktops, mobile devices, tablets, peripherals)

·         Update applications and coordinate rollout to clients including training.

·         Participate in all active IT Projects as necessary and as the position permits.

·         Mentor and train junior help desk staff as well as IT summer students.

·         Keep current on all desktop and related network technologies and work towards acting as backup of senior network administrator.

·         Occasional travel to field locations to provide support and after hours support, on an ad hoc and as needed basis.

·         Perform additional IT related duties as necessary



  ·         10 plus years of help desk/networking experience, preferably with an oil and gas company demonstrating excellent troubleshooting skills on desktop and end user applications.

·         Good understanding of current technology including Windows, Microsoft Office (2010 & 2013), Windows Server 2003/2008/2012, IP telephony, and basic networking.          

·         Direct experience with WSUS, Exchange Server (2010 & 2013), Blackberry Enterprise (BES), Citrix, Antivirus and VOIP would be a definite asset.

·         Proven client services capabilities with an emphasis on customer satisfaction and commitment to a high quality of customer service is a must.

·         Strong interpersonal, written and verbal communications skills with ability to work independently or in a team environment.

·         Ability to mentor junior helpdesk staff.

·         Experience with oil and gas applications like Accumap, Mosaic, PVR, Geoscout, CSExplorer, and the Envision Accounting suite.

·         A Degree in Computer Systems or Post-Secondary Technical Diploma is preferred.


 If you are interested in this position please forward your resume to [email protected]

Applications being accepted until January 10, 2014

Click Here To Apply!

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